HumanOps: The Human Side of Technology

This talk, HumanOps: The Human Side of Technology, explores how prioritizing the well-being of people in technology organisations is essential for building robust and reliable systems. We'll start by defining HumanOps and its core pillars—psychological safety, sustainable work practices, and empathy and communication. You'll discover how kindness and empathy aren't just "soft skills" but critical components that reduce incidents, improve system design, and combat burnout. By examining the virtuous cycle that connects human health to system health, you'll learn why caring for your people is the most powerful investment you can make in your technology. The talk concludes with actionable steps for leaders, teams, and individuals to begin implementing HumanOps today. Tags: Talk, Burnout, Resilience, Psychological Safety, Technology & AI, Everyday Kindness